Returns & Refund Policy
Last updated: September 2026
We want you to love everything you buy from EFTY. If something doesn't work out, our hassle-free returns process makes it easy to get a refund or exchange.
7-Day Window
Submit your return within 7 days of receiving your order
Free Pickup
We arrange reverse pickup from your doorstep at no charge
5–7 Day Refund
Refunds processed within 5–7 business days after inspection
What Can Be Returned?
Eligible for Return
- Unworn, unwashed items in original condition
- Tags and packaging intact and attached
- Request raised within 7 days of delivery
- Wrong size or wrong item received
- Defective, damaged, or quality issues
Not Eligible
- Bespoke / custom-tailored garments
- Items with 40%+ discount (exchange only)
- Worn, washed, or altered items
- Items without original tags or packaging
- Footwear without original box
- Returns requested after 7 days
How to Request a Return
Submit Online
Log into your account → My Orders → click 'Return' on a delivered order. Select your reason and submit. Done in under a minute.
We Approve & Schedule Pickup
Our team reviews within 24 hours. Once approved, we coordinate a reverse pickup from your address — completely free.
Item Inspection
Once received, we inspect the item within 2 business days to confirm it meets return eligibility conditions.
Refund Issued
Refund is processed within 5–7 business days. You'll receive a WhatsApp notification when it's done.
Refund Methods & Timeline
UPI / Card / Net Banking
Refunded to original payment source
Cash on Delivery (COD)
Via bank transfer (NEFT/IMPS) — share details on WhatsApp
Exchange
New item dispatched after return is inspected
Damaged / Defective Items
Send photos within 48 hours — free replacement dispatched same day
* Shipping charges (₹60) are non-refundable unless the item was defective or incorrectly sent.
Need help with a return?
Our team is here to help — typically responding within 2 hours during store hours.
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